Melissa  Francis

Melissa Francis

Real Estate Sales Representative

RE/MAX Twin City Realty Inc., Brokerage*

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Meet The Melissa Francis Team

The Melissa Francis Team brings over a decade of real estate knowledge and experience to every client they work with and an understanding that every client and their buying and/or selling needs are unique - no two situations are ever the same! The Melissa Francis Team provides kind and respectful service and they always strive to ensure that their clients are knowledgeable, informed, and comfortable with all their real estate-related decisions.


The Melissa Francis Team provides consistent effort and care with every client interaction and strives to create lasting relationships - before, during, and after, the real estate transaction. They believe in making a difference in their clients’ lives and within their community. The Melissa Francis Team demonstrates a genuine love and enjoyment of the Waterloo Region, and Cambridge in particular, through their team-oriented community and volunteer work.  


Earning their client’s trust is the number one priority of The Melissa Francis Team. They understand that you have a lot of options when choosing a Real Estate Professional so when you choose to work specifically with The Melissa Francis Team it is very much appreciated. Thank you to everyone who has worked with or referred The Melissa Francis Team - your support means everything!  


Choose Wisely. Choose The Melissa Francis Team with RE/MAX Twin City Realty Inc., Brokerage.



In Melissa Francis' past career, prior to real estate, she earned her Social Service Worker Diploma and her Bachelor's Degree in Social Work (with Honours) from Ryerson University. She then spent several years working primarily with youth and women dealing with a variety of socio-economic issues. After having children and staying home for a few years, Melissa decided to pursue a new career in real estate. She earned her Real Estate License in 2010 through the Ontario Real Estate College and has never looked back!


Melissa's social work training and experience have helped prepare her for her career in real estate by shaping the way in which she works with all her clients and her community. Melissa’s success in her business can be attributed to her genuine need to work honestly and ethically with her clients, her ability to treat all clients equally, the way in which she values each client’s individual needs, her strong networking and research skills, and her in-depth knowledge of the real estate market and of her community.


Building community relationships and fostering community involvement is very important to Melissa and she has worked hard to integrate these core values into her business through her volunteer work as a Cambridge Moms’ Admin, her facilitation of the Hespeler Moms’ Social Club, her support, and organization of the Hespeler Village Easter Egg Hunt, the Hespeler Village Halloween Hunt, the Cambridge Moms’ Food Drive, Truckin’ Tuesdays: Hespeler’s Food Festival and her continuous efforts to raise donations for, and also contributing herself to, community organizations such as the Women’s Crisis Services of Waterloo Region, the Cambridge Self-Help Food Bank, Lisaard House, Tourette Canada, and Hespeler Minor Hockey - Atom A Team, to just name a few.


Melissa's natural tendency to remain true to her empathic nature allows her to understand and relate to the importance of her client’s home buying and/or selling experiences for them and their families. Melissa’s primary goal during and after the real estate transaction is always to provide a high level of service so that all of her clients feel satisfied, knowledgeable, and confident with the real estate process and their purchase and/or sale decisions.


Since joining RE/MAX Twin City Realty Inc., Brokerage in 2011 Melissa has successfully merged with the #1 real estate brand in the world to help her clients buy and sell more property and for the best price possible. Melissa's business grows every year and she continues to earn annual awards for Outstanding Sales Achievement including the Platinum Club Award (for herself and her team) and the RE/MAX Hall of Fame Award. Melissa has also continued learning and updating her real estate skills through ongoing professional development and has earned several designations to serve her clients better such as qualifying as a Certified Negotiation Expert and as an Accredited Buyer’s Representative. Since starting her Team in 2018 Melissa is now prepared more than ever to continue to provide the exceptional service that her clients have come to expect and certainly deserve.




Vicky's dedication to her buyers and their home buying process is second to none! She works hard to ensure that she understands the needs of each client so that she can help them find the best property possible and she also practices transparency throughout the process so that her clients are informed and knowledgeable every step of the way. Vicky’s primary goal is in line with that of the Melissa Francis Team - they always strive to provide a high level of service so that all of their clients feel satisfied, knowledgeable, and confident with the real estate process and their purchase and/or sale decisions. 


Prior to obtaining her Real Estate License in 2017, Vicky received her Graphic Design Diploma from Georgian College in 2003 and worked for TC Media where she utilized her skills to design and market a major Canadian brand - M&M Food Market. Having the opportunity to work on the team at TC Media encouraged Vicky to build upon her existing research, networking, active listening, interviewing, and teamwork skills. She has been able to successfully transfer and continue to develop these skills within The Melissa Francis Team with every buyer she works with! 


During her time with The Melissa Francis Team, Vicky has proven herself time and time again to be a reliable and trustworthy Buyer's Agent. Vicky genuinely cares about her clients and works tirelessly to ensure that they are making educated decisions so they are able to make the best possible purchase for themselves and their families. Vicky’s dedication to her clients and The Melissa Francis Team is further demonstrated by successfully earning Annual Outstanding Sales Achievement Awards such as the 100% Club.


Vicky was welcomed onto The Melissa Francis Team as a Buyer’s Agent in 2018 after Melissa and Vicky had the opportunity to work together on a property that Melissa had listed for sale. Vicky had brought a successful offer forward and Melissa was very impressed with the way that Vicky presented herself, represented her Buyers, negotiated the offer, helped facilitate the process, and treated all parties to the transaction with respect and kindness throughout. Melissa felt that although Vicky was a newer agent at the time she already possessed some of the core values that are the cornerstone of The Melissa Francis Team (and which are those that cannot be taught) such as, integrity, honesty, empathy, professionalism and a strong desire to ensure that her clients and community are being well taken care of.




Melanie Jaffray joined our Team in September 2021 as our Office & Marketing Manager! Not only does Melanie bring many years of relevant real estate law-related education and experience but she has also recently earned her Real Estate License!


Prior to completing the Real Estate Salesperson Program through RECO in 2020, Melanie attended Seneca College and earned her Law Clerk Diploma in 2016, and further enhanced her education by completing the Paralegal Program in 2017. This desire to learn and expand her skill set is indicative of Melanie’s nature in both her professional and personal life - she is a very driven and hard-working professional who fits in perfectly on the Team!


Since graduating, Melanie has gained extensive experience within residential, commercial, and condo development in which she would work on an entire real estate transaction from the moment a brokerage provides the law firm with offer documents all the way to the client’s closing. The experience of working on a transaction from a legal perspective will only assist Melanie in further developing her skills and ability to support The Melissa Francis Team and their clients during their entire real estate transaction.


Working with The Melissa Francis Team, Melanie assists in creating meaningful content and marketing materials to increase engagement and maximize the exposure of every property listing and of The Melissa Francis Team brand itself. She also supports The Team administratively, works to build significant relationships with local businesses and community partners, and provides friendly and efficient client support as needed. 


We are so happy to have Melanie on board to help us continue to grow while learning the skills necessary to eventually shift positions and become a Realtor herself on our Team! 









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